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The entire line of Hentschel (custom clocks), Howard Miller, Comitti of London, Kieninger, Loricron, Bradley Clocks, Ren-Wil, Landry, Hermle, and North Coast Imports products are available through us!
We also sell furniture at our online store http://www.relaxandrecline.com
I
am Heather Eagan, the founder of Grandfather Clocks
Plus in Tracy Missouri. My family has been in the furniture business for
over 40 years. We pride ourselves on having great customer
service and quality products. Currently, my father and brothers, Louis Eagan, Roy Eagan, and Roy Eldon Eagan,
own stores in Lexington (Eagan's Quality Furniture), Richmond (Kaitlin's), Cameron, Missouri (Eagan's Home Furniture).
The products on our website are shipped directly from the manufacturers. Many of our manufactures still do things by hand such as finishes and sanding (done twice).
Our products are built to be enjoyed not only
by you, but your children and your children's children.
Our online store is open 24 hours a day. Our toll-free
order information line, 1-866-519-6970, is open from
9:00 am - 6:00 pm Monday through Saturday. We are closed on Sundays. Many times you can catch us at the office after hours. If you have to leave a message, we will respond as quickly a possible. Our toll-free fax order/information line, 1-866-431-0128, is
available 24 hours a day. Click
here to print out our mail-order form.
Howard
Miller and Hentschel have a two year warranty on grandfather
clocks. Howard Miller offers a one year warranty on mantel, wall and tabletop
clocks. Loricron has a three year warranty on the majority of their clocks.
If any problems occur with your merchandise, you
should contact us at 1-866-519-6970 and speak with a
customer service representative. All you have
to do is report the problem and we will take the rest!!
If your product is still under warranty and covers labor, NO cost will
be incurred on your part to have the merchandise replaced
or repaired.
Safe and Secure--
Our eStores solution through Bank of America protects
transactions by encrypting sensitive data from the point
of entry by the customer right through completion of the
transaction. We also ask our customer for their
Card Verification Values which helps protect against fraudulent
use of our customers credit cards. When you purchase
online, Grandfather Clocks Plus employees never see your
credit card number. The information you enter
goes straight to the Bank of America terminal for an authorization
number.
Below is additional information about our secure server
for online payments. Secure Sockets Layer or SSL,
( https - hypertext transfer protocol secure) for short,
is simply the method for submitting purchase information
to our site with complete assurance, that what you are
seeing cannot be viewed by a third party. When you enter
your credit card information, you will see a small "lock"
or "key" appear in your browser. If you see
this, you can be confident that what you are typing
into a form or viewing cannot be viewed by anyone else.
The SSL server has no ftp access, and no telnet access.
This provides the highest security possible for all
accounts.
Grandfather Clocks Plus operates with the same standards
that have helped us develop the confidence and trust
of our customers in our furniture stores and gift stores.
This is especially so, with respect to preserving the
privacy of our customers. We will not, under any
circumstances, sell your personal information to third
parties.
The information given to us by our customers is used
ONLY to fulfill orders and communicate with them about
their orders or financing requests. From time
to time, we may also use contact information to provide
our clients warranty information, financing information,
order information or promotional materials.
We observe the same policies on all data shared with
us by our customers, either by telephone, instant messaging,
e-mail or facsimile.
We do not share, trade or sell our customers' information
with third parties for promotional purposes. When necessary,
customer information will be shared with one or more
third parties for the purpose of credit card authorizations,
financing applications, order fulfillment and delivery
fulfillment.
Please feel free to contact us,
Customer Service, with
any questions. Just click on the word Customer Service to email us at help@grandfatherclocksplus.com
or call us toll-free at 1-866-519-6970.
