- Date: 31 Mar 2006
- Time: 18:11:23
When I realized Sligh Clock Company had gone out of business I contacted Michelle at GrandfatherclocksPlus to help me find one. Within two weeks Michelle and Heather found a new clock on the east coast and arranged to have it shipped to me. Also, the price was VERY reasonable. The clock arrived when they said it would and is a magnificent addition to my home. I would certainly use Grandfather Clocks Plus again when I am need of another clock. Great work!
The clock is getting phenomenal comments!
Mike T Chicago, IL
Date: 05 Jan 2001
I just wanted to thank you for all you did for me. I got the clock tonight and it is beautiful. Mom and Dad absolutely love it. It's just perfect. Thank you so much for all of your time and help. I really do appreciate it.
Thanks again, Christy K. Derwood, MD
Date: 20 Feb 2001
How you are so efficient is beyond me. I am IMPRESSED to say the least. Thanks, Roger M., Sarasota, FL
- Date: 1 Mar 2001
- Time: 20:03:58
Thank you again for the email. I very much appreciate the extra effort you are making on my behalf to keep me informed on the status of my order. It is refreshing to purchase from an on-line company that takes the time to personally communicate with its customers. Thank you very much. Gary A., Nolensville, Tennessee
- Date: 19 Mar 2001
- Time: 20:03:58
I wanted to thank you for the attention that you have given my order. It's nice to know that there are still companies out there that provide a good product at a reasonable price and personalized attention to their customers!
Kudos to you and to Grandfather Clocks Plus! Keep up the good work, it's much appreciated. Karen W., Hillsboro, New Hampshire
- Date: 16 Apr 2001
- Time: 19:36:43
Thanks again for your great customer service. You have been so helpful and prompt. Suzanne K., Crete, Illinois
Date: 01 Jun 2001
More customer service than I have seen in years! I really enjoy working with Heather and plan to make additional purchases.
Date: 01 Jun 2001
My clock was delivered as promised and on time. It looks great in our Foyer. I look forward to adding some matching Wall and Mantel Clocks as my dealings here were outstanding, yet I saved a bundle! I shopped hard and these are the best prices out there. R. Pearson Raleigh, N.C.
Date: 14 Jun 2001
Hi Heather. Just wanted you to know that my daughter got your card on the weekend. Jeanne phoned late Sunday and she was so, so happy. Apparently we couldn't have sent them anything more wonderful. They have both talked about having a clock but it was not in their budget and they just can't believe they will now own one. Again, thank you so much for looking after us with such personal attention. You are terrific. I really have been impressed with the friendliness, professionalism and personalized service that you have offered to me and my daughter. Thanks again. Sincerely, Helen B., St. Catharines, Ontario
- Date:21 Jun 2001
- Time: 23:05:17
To say the very least, your insight, assistance and care far exceeded our expectations and you have simply redefined the phrase " good ol' customer service." There are few people who I have ever encountered that place such an enormous emphasis on customer service as you did. Quite frankly, it was your honesty, quick and detailed responses, attention to detail and desire to assist and educate that made our purchases easy and risk free. Without question, I would strongly recommend that anyone interested in purchasing any type of clock deal ONLY WITH YOU. Thank you very much. Seth L., Staten Island, NY 10306
Date: 24 Jun 2001
Thanks so much for staying on top of this. I've been recommending you to anyone who wants to buy a clock. You are really terrific to deal with. I certainly wish all managers and salespersonnel were like you. You've really set the mark in terms of relating to a customer and trying to please. This has been much appreciated. Addy G., Dubuque, Iowa
- Date: 12 Jul 2001
- Time: 21:52:10
Thank you for the clock--we love it--and thank you for the good service you provided. Ron A., San Diego, CA
- Date: 17 Jul 2001
- Time: 12:55:34
Thank you and Howard Miller Clocks for a great response, hope to have the "kids" enjoy this gift for many years to come. I gladly recommend "Grandfatherclocksplus" to anyone and will at every chance. Sincerely yours, Steve Jobbins Trumbull, CT
- Date: 17 Jul 2001
- Time: 12:57:43
Heather - you deserve my vote for Customer Service Excellence. thank you for the update.
Jodie B. Odenton, MD
- Date: 24 Jul 2001
- Time: 10:45:07
Thank you so much for all your help. It has been a pleasure doing business with you and we will certainly recommend you to our friends and family. And, of course, when we are in the market for another clock, we know whereto go to buy it.
Again, thank you, Kathy K., Canyon Country, CA
- Date: 24 Jul 2001
- Time: 12:56:09
Thank you for your exceptional service. Joseph G., Madison, NJ
- Date: 27 Jul 2001
- Time: 09:07:08
Thank you for your very professional handling of my order. It is rare that I see this much attention being paid to my requests. I will be sure to recommend your firm to anyone looking for clocks etc.
Donn H., Delmar, CA
- Date: 13 Aug 2001
- Time: 16:18:36
Thanks very much and I must say that your service is very outstanding.
Best regards, Abraham H. Bridgetown, Barbados
- Date: 27 Aug 2001
- Time: 18:14:43
"I can't believe you brought that grandfather clock off the internet !!!"
This is the reaction that all my friends and family have to me telling them where I purchased my clock. Heather gave personalized attention. Customer service was better than if i went to a highend store in person. Thank you so much Heather.
Y Rhoden, Winslow Twp, NJ.
- Date: 31 Aug 2001
- Time: 09:10:47
I wanted to thank you for your courteous, prompt, and attentive service. It is a pleasure doing business with you and your company. You have won my customer loyalty. Michael R., Warren, PA
- Date: 02 Sep 2001
- Time: 13:02:20
Hello Heather, I finally got my clock today and set it up. I am completely satisfied! It arrived without a scratch. (The packing was good.) Thank you for sending Clayton half way around the world (Japan) to me.
I have had one full day with it now and am very happy with my purchase. The whole house now feels somehow complete, it is hard to describe but it definitely feels like one of the family as written in some of the literature I got.
Thanks for all your hard work throughout.
Greg H., YOKOHAMA JAPAN
- Date: 10 Sep 2001
- Time: 07:12:58
Heather, Received my Lismore in prefect condition (I love It) great doing business with you thanksssssssssss Vicky H.
- Date: 11 Sep 2001
- Time: 20:54:30
We love the clock. It is beautiful. I also want to thank you for all the help during the ordering and delivery. From start to finish you have been just wonderful. Great customer service. I deal with the public so I know how important customer service is. Thanks.
I hope we have the opportunity of working with you again. It has been a very positive experience.
Thanks for all of your help,
- Date: 19 Sep 2001
- Time: 09:59:44
I am pleased to advise that my clock arrived safely and really looks good. I must thank you once again for being so efficient and professional. I must also confess that you don't talk about first class service - You give it.
Best Regards, Abraham H.
- Date: 01 Oct 2001
- Time: 12:21:59
Many many thanks for you sterling work and saving my life, look forward to doing business with you again. Have added your web sight to my favorites at home. Lets hope it gets here on time.
My thoughts and prayers are with you and your country in this harrowing time.
- Date: 24 Oct 2001
- Time: 12:28:17
We saw the LaRochelle clock, inquired about it and asked for larger pictures to view. Heather Eagan started with sending us pictures, followed up with us to ensure all our questions were answered, took our order then kept us up to date on the delivery and shipping information. We received the clock and it is absolutely GORGEOUS!! The quality of the clock as well as the quality of customer service that Heather presented will definitely bring referrals from us! Thank You So Very Much Heather for ALL of your help!!!
- Date: 27 Oct 2001
- Time: 07:53:19
We had ordered our daughter the "Geneva" anniversay clock as they had moved into a new house. It is simply beautiful and they are just thrilled. I also want to thank Heather for making the ordering of it such a pleasant experience! Jowanda Villyard, Alamosa, CO
- Date: 30 Nov 2001
- Time: 13:03:46
I received my curio. It arrived in great condition. The Roadway driver was very kind and helped my husband put the "huge" box into our house. Everything fits well and the curio looks as though it has been in it's new spot for years. I just finished up putting in my treasures. It is beautiful, even my husband commented on how nice it is. The picture online really doesn't do the curio justice, but it comes very close. So, thanks from a very satisfied customer and thank you for all your help and assistance. Leslie T., Danville, CA
- Date: 27 Dec 2001
- Time: 09:43:34
Thank you so much for your excellent service. I received my Accuwave alarm clocks and the wall clocks.....Heather, you were so nice when I called and all the e-mails were appreciated....Will pass your name to all my friends.......Hope you all had a nice Christmas and have a Happy New Year....A satisfied customer.....Renee W. Yorba Linda, CA
- Date: 23 Oct 2001
- Time: 09:54:43
Great job on getting the clock to me in PA. Came in one piece in a timely manner. We will definitely be buying more from you.
- Date: 29 Dec 2001
- Time: 10:04:07
The clock arrived in a timely manner and the package did not show any sign of mishandling. The look of it is beautifull, I'm sure it will make a very nice anniversery present. Anyway, thanks alot for this personilized service. I wish a happy (and peacefull) new year for you together with your loved ones.
Sincerely, Selim A., Cary, NC
- Date: 31 Dec 2001
- Time: 10:13:07
Just wanted to let you know , the clock was a big hit. It is beautiful , the chimes are lovely (and the university he attended those same chimes played everyday from the bell tower). He loves it. Once again, thanks for your help and tremendous customer support.
Happy New Year.
- Date: 4 January 2002
- Time: 14:28:04
Just received the clock today and my wife loves it. I'm glad we made the changes we did. It was worth the extra wait.
Thank you again for all your help and assistance. You went above and beyond the call of duty in helping me and I sincerely appreciate your efforts.
We won't hesitate to buy from your company again.
- Date: 17 Jan 2002
- Time: 14:49:04
Our clock arrived today. It's beautiful! Looks like it was meant to take its place along the wall in our home. Thanks much for the prompt delivery and great service.
- Date: 19 Feb 2002
- Time: 18:38:53
We received our Howard Miller Rochester grandfather clock today. It is absolutely gorgeous and arrived in perfect condition! Many thanks to Heather, Ian, and Grandfather Clocks Plus for your fine collection. The pictures and descriptions on the web site help simplify the selection process. Also, knowing that you are just a phone call away is a great asset. It's true, old fashioned service must be the "plus" at GFC Plus! Yours truly Mitch M. (New York)
- Date: 23 Feb 2002
- Time: 12:31:57
Good Morning, Heather. The three (3) antique pocket watch clocks arrived here yesterday (Friday late afternoon) and all appeared in good shape.
Again I want to thank you for all the followups that you and Ian did with this order. I gave one to my daughter last night and she and her husband just love it. The boys will get theirs later on this week.
Thank you again for the engraved plaques for the clocks and I know all the kids will be thrilled with the clocks.
I certainly appreciate all your hard work and know that this was not the ordinary order. Thanks again to you and Ian.
Maureen and Cliff K. Burke, VA
- Date: 23 Feb 2002
- Time: 13:53:04
MY BEAUTIFUL REMBEMBERANCE CLOCK, ARRIVED YESTERDAY WITHOUT A SCRATCH. IT'S VERY BEAUTIFUL & WE LOVE IT. IT LOOKS GREAT IN MY LIVING ROOM THANK YOU VERY MUCH FOR ALL YOUR HELP. IT HAS BEEN A PLEASURE DOING BUSINESS WITY YOU & YOUR COMPANY. ALSO, THANKS VERY MUCH FOR THE SEEDS. I'LL PLANT THEM AS SOON AS THE WEATHER GETS NICE.
THANKS AGAIN-GRACE B.-NEW YORK
- Date: 23 Feb 2002
1/29/02 Heather! My grandfather arrived yesterday afternoon! I was very impressed with the delivery-- the man was very prompt-- but the part that impressed me was the fact that he wanted us to open the box while he was there to make sure it was undamaged! I have received things before from other carriers that were just left on my porch while I was away! --And then when opened found them to be in 100's of pieces! My grandfather was very easy to set up and get running. It is sooooo beautiful! It is everything you said it would be. After setting it up I am letting it "settle" and just run-- it seems to be keeping great time without any adjustments--for which I am very glad, and the Westminster chimes are beautiful! Thank you so much for your e-mails, time and care. I will recommend Grandfatherclocksplus to everyone I talk to! Vicki Sue Terry For God so loved the world, that He gave His only begotten Son, that whosoever believeth in Him should not perish, but have eternal life.
Date: 05 May 2002
Just wanted to let you know how pleased I am, not only with the clock that
was delivered, but with the entire process that led me to purchase the clock
from your company.
When the clock was unboxed, a smile came to my face, and I couldn't stop
saying "wow." As each person in the family came home, their responses were
similar "It's beautiful, It's beautiful," their mouths opened in awe.
It was tough to choose from all that were offered, but you helped narrow the
list down, patiently answering questions either over the phone or by e-mail.
This has been the most pleasurable Internet purchase I have made. I can't
stop talking to my friends about it.
Again, Thank You.
Date & Time: 5 Jun 2002 18:45:09
About three months ago, I ordered the Warner model Howard Miller clock from your website on behalf of myself and my sister. I know that it is has been a while ago, but we would like to thank you for your help in purchasing this gift for our mother (especially considering the problems with actually paying for it). It arrived on time, and it looked great. Our mother loves the grandfather clock and so do we. We are very much pleased with it and all your help and attention.
Christopher & Jaime.
Date & Time: 03 Jul 2002 15:52:28
Heather, this is just to let you know that I received the replacement clockn yesterday and it arrived undamaged. The clock is just beautiful and looks great on the wall. I didn't have any batteries on hand so I was not able to check the quartz movement out yet, but I'm sure it will be just fine. Thanks for all the help you've given us in trying to get a clock in our hands and thanks for being patient with us. It's been a pleasure dealing with your firm.
Once again, thanks a lot --- Don H.
Date & Time: 03 Jul 2002 15:24:49
I recieved my order yesterday. it is beautiful. even my wife likes it and she doesn't like any thing (except me). i tried to find your comment line so i could put in a comment, but couldn't. if you would be so kind as to give me that site i will be glad to give a good review. thanks for everyhting (gloves and flowers and card are good business stuff ----you guys are too much! peace to you .
Date & Time: 15 Jul 2002 09:29:27
The clock is absolutely beautiful, I put it in my foyer. Thanks to Heather and you for your prompt service.
Date & Time: 3 Aug 2002 14:35:16
We picked up our clock last week and now have a beautiful working clock that is keeping excellent time. Thank you for your help.
Date & Time: 21 Apr 2002 20:54:32
Thanks for your prompt and diligent customer service! The clock and brass plate arrived on Wednesday and we were able present it to my wife's parents at their celebration on Saturday.
Again, thanks for all your help in getting this to us so quickly!
Date & Time: 27 Jun 2001 04:09:01
Thank you. It has been a pleasure shopping with you. Thanks for making this online purchase a smooth transaction and for the personal touch with your email.
Date & Time: 16 Jul 2001 22:34:13
Roadway is a class act. Very nice guy from the Bridgeport Depot brought the clock to the house at 7:00 PM today July 16th as per your advisement, and the carton looks to be in perfect condition from the outside, arrived strapped in, in the upright position as per the shipping instructions. We will open the box as soon as my son and his bride arrive home from their Honeymoon Trip, and get the clock running. Thank you and Howard Miller Clocks for a great response, hope to have the "kids" enjoy this gift for many years to come. I gladly recommend "Grandfatherclocksplus" to anyone and will at every chance. Sincerely yours,
Date & Time: 27 Feb 2002 00:03:09
Heather...we received the clock today...WOW it looks great .. I cannot wait to hang it...thanks for all the help.
Date & Time: 10 Sep 2001 15:09:19
we love the clock. it is beautiful. i think we have figured out everything but the instructions you sent will be a great help. i also want to thank you for all the help during the ordering and delivery; from start to finish you have been just wonderful. great customer service. i deal with the public so i know how important customer service is. I hope we have the opportunity of working with you again. it has been a very positive experience.
thanks for all of your help,
Date & Time: 9 Oct 2002 08:59:46
OH MY GAWD !!!!
IT'S BEAUTIFUL !!! SHE LOVES IT, THANKS SO MUCH !!! PLEASE TELL HEATHER THANK YOU AS WELL... YOU GUYS ARE GREAT !!!!
Date & Time: 8 Oct 2002 21:27:28
Wow! Your motto "Where we always have TIME for you!" certainly holds true! I can't tell you how long it's been since I've had some good, old-fashioned customer service like you delivered today. How refreshing!
Date & Time: 27 Sep 2002 09:21:22
Wonderful. I can't adequately express what a pleasant experience it has been purchasing that clock from you. You have kept us informed every step of the way. We'll let you know when we have it set up and bonging. Many thanks for all you have done.
Cy and Myra.
Date & Time: 11:10 AM 11 January 2003
Thank you so much for the gorgeous Alhambra clock I received from your Company!
True quality and beauty! I am so pleased and happy,thank you again for making
me a very satisfied customer!!!Sincerely yours.
Date & Time:10:00 AM 19 March 2003
We just love the clock. All 275 lbs. of him!
Dick and Shirley S.
Date & Time:5:20 PM 25 April 2003
Heather was a great help to me. I was looking for a particular style and size of clock, and was unable to find it myself. I told her what I was looking for, and later, she e-mailed me the link to see just the clock I wanted. Not only that, but I received it a day sooner than the estimated arrival date. Thanks again.