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Shipping Information

Low Shipping Costs!

  • The Grandfather Clocks on this site are shipped directly from the manufacturers. If the Grandfather Clock is made in the USA it generally takes 48 hours from time of order to ship from the factory and 5-10 business days to arrive to you. If the Grandfather Clock is made outside the US, shipping times varies.

  • Smaller Clocks are usually shipped by USPS, UPS, DHL or Fed Ex.

  • Grandfather Clocks from Howard Miller usually ship within 2 business days. Hentschel products normally ship in two weeks. You can pay in full, 10 %, 25%, or 50% down when the item is ordered and remainder charged when your clock has shipped.

  • Our designated delivery company will contact you 1-2 days prior to delivery.

  • All Grandfather Clocks include a 2 year limited warranty.

  • We do not charge you sales tax unless you live in Missouri.

  • Easy set up instructions will be provided with your grandfather clock. We are also available to assist you with any setup questions. The Howard Miller Grandfather clocks comes with a setup video tape.

SHIPPING INFORMATION FOR LARGE ITEMS

This information is specifically for customers receiving large items arriving by truck (LTL carrier): We have arranged a prepaid residential delivery with notification. The trucking company will call you 1-2 days in advance to make delivery arrangements. You can also call them to make delivery arrangements. If you call the trucking company, they will ask you for your pro number or tracking number.

A residential delivery means that the trucking company will bring the item inside to the main level (not up or downstairs). This is considered a driver assist delivery. You may have to assist your driver. Please inspect the package thoroughly and have the driver note any damage to the carton. If the package appears damaged have the truck driver wait while you open the package and look for any damage. If the item is damaged, have the driver make a note and call us. We will then determine if you should accept the shipment or refuse it. Just remember to inspect before you accept. Don't worry if you found something after the truck driver is gone. Give us a call as soon as possible and we will take care of everything. If a product is received and it is damaged during shipping or defective, the product will be replaced or repaired.

A carrier, Home Direct or ABF, will be contacting you for delivery for your Grandfather Clock. Your shipping and handling to a residence is with inside placement and 2 flights of stairs. Debris removal is not included. UPS, Fed Ex, or DHL Express will deliver all other clocks. Additional delivery services are available upon request.

Please be sure to inspect the merchandise upon delivery and note any damage with the driver before he leaves your home. Noting damage or defects is your responsibility at time of delivery. We cannot file a claim for damage unless it was noted at time of delivery on the the delivery receipt. If damage is noted, please retain the original packaging and call us immediatley at 1-866-519-6970.

RETURN POLICY

Refused or returned shipments not accepted by the customer for any reason other than a damaged product or without a return authorization are subject to a 17% restocking fee plus the cost of the shipping to the customer and return shipping from the customer (this will be the actual shipping costs not necessarily the billed shipping costs).There is non-refundable 10% deposit fee that will be charged.(You will read our terms of service on your checkout page.) If a clock is returned to the manufacturer there may be additional restocking fees.

Customers must notify us for return authorization of any product at 1-866-519-6970 before returning any item. Returned items must be received within 2 weeks of original delivery date. We do not accept returns on international (import or export) or special orders. If a return has been authorized, it is returned to us and not the manufacture: P.O. Box 493, Platte City, MO 64079, large items please contact us for details and directions.

Please feel free to contact Customer Service, at help@grandfatherclocksplus.com with any questions or call us toll-free at 1-866-519-6970.

We will not accept returns on special orders or international shipments (coming from overseas).



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